Delivery & Shipping

We ship throughout South Africa with The Courier Guy. Orders are dispatched within one business day, and orders placed over a weekend or public holiday are dispatched on the next business day. Once dispatched, most orders reach main centres within 3–4 business days, and regional areas usually need a day or two more. These are courier estimates rather than guaranteed delivery dates. Tracking details are emailed when your order leaves us.

 

WHAT IT COSTS

Door delivery, orders under R600: R60 nationwide.

Courier Guy locker collection, orders under R600: R50. After you order, we WhatsApp you to choose the locker nearest you, and you collect with a one-time PIN.

Orders of R600 and over: free door delivery nationwide.

No surprise surcharges at checkout. What you see in the cart is what you pay.

 

FROZEN RAW - COLD CHAIN DELIVERY

Frozen raw mince is delivered to greater Cape Town only, because it needs an unbroken cold chain. That covers Cape Town, Milnerton, Blouberg and Melkbosstrand, Bellville and the northern suburbs, and the Helderberg basin through to Somerset West, Strand and Gordon's Bay.

Outside that area, frozen products are not available and our dehydrated raw range ships nationally instead: same food and philosophy, no freezer required.

Frozen items carry a R130 refrigerated delivery fee, shown at checkout before you pay. Free delivery over R600 does not apply to frozen items, and they can't go to a locker. Frozen orders ship on their own schedule, separate from dry and dehydrated products.

 

Dehydrated food, treats and chews are shelf-stable and ship nationally with no cold chain. Store them in a sealed container in a cool, dry place once opened.

 

GETTING YOUR DELIVERY RIGHT FIRST TIME

Give a street address, not a PO Box. Use an address where someone will be present during business hours. Add complex, estate or gate details in the delivery notes and check your cell number: the courier uses it, and locker PINs are sent to it.

 

QUESTIONS

Something not arrived when it should have? Contact us with your order number and we will chase it up.