Returns & Refunds
Snout & Swagger is operated by Horison Tech (Pty) Ltd (Reg. 2022/468237/07), Unit G26, Millennium Office Park, 42 Stellenberg Road, Parow Industria, 7493, South Africa. We want you and your dog to be happy with every order. This policy applies together with your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Damaged, defective or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at lassie@snoutandswagger.co.za with your order number and a photo. We will, at your choice, replace the item, exchange it, or refund you in full, including reasonable return delivery costs. Under section 56 of the CPA, defective goods may be returned within 6 months of delivery for a repair, replacement or refund.
Change of mind
Because our products are pet foodstuffs and perishable by nature, opened products are excluded from the 7-day cooling-off right in section 44 of ECTA for health and hygiene reasons. Unopened, sealed products in their original condition may be returned within 14 days of delivery for a refund or exchange; return delivery for change-of-mind returns is for your account.
Exchanges
We happily exchange unopened products for a different size or flavour of equal value within 14 days of delivery. If the new item costs more, we invoice the difference; if less, we refund it.
How refunds are paid
Approved refunds are processed to your original payment method via our payment provider, Payfast, within 10 business days of us receiving the returned item (or of approval, where no return is required). We confirm by email once processed.
How to start a return
Email lassie@snoutandswagger.co.za with your order number. Please do not send items back without contacting us first; we will confirm the return address and method.